Responsible gambling

Responsible Gambling

We want you to enjoy your time with UnionJackpots Casino in a safe and balanced way. Playing should be enjoyable and remain under your control. If you ever feel unsure about your gambling, it may be a sign to take practical, confidential steps to protect yourself and others.

Warning Signs You May Want to Act Now

Spending more money or time than you planned.
Chasing losses to recover previous losses.
Feeling anxious, restless or constantly thinking about gambling.
Neglecting work, family or other responsibilities.
Borrowing money, hiding your gambling activity or lying about it.

Tools (Deposit Limits, Time-Outs, Self-Exclusion)

We provide easy-to-use tools that help you control how much and how often you play.

Deposit limits — set daily, weekly or monthly spending limits to help you stay within your budget.
Session and loss limits — limit how much you can lose or wager during a single session.
Time-outs — take a temporary break, for example from 24 hours to 30 days, whenever you need time away from gambling.
Self-exclusion — choose a longer restriction period, such as 6 months, 12 months or permanently. During self-exclusion you will not be able to log in, deposit or place wagers.

How to Use These Tools

Visit the Responsible Gambling or Settings section of your account to activate limits.
Contact customer support if you would like assistance applying limits or arranging self-exclusion.
Reductions to limits and self-exclusion requests take effect immediately, while increases to limits become active after the applicable waiting period.

Session Reminders and Reality Checks

Regular reminders help you stay aware of your gambling activity and make informed decisions.

Reality checks display how long you have been playing together with your net wins or losses.
Session timers allow you to set a maximum playing time and remind you when it is time to stop.

Practical Tips

Decide in advance how much time and money you will spend.
Use alarms or calendar reminders to take regular breaks.
Never gamble when you feel stressed, upset or under the influence of alcohol or drugs.

Links to Support Organizations

If gambling is causing harm to you or someone close to you, confidential support is available.

Contact national or regional gambling support services for confidential advice and counselling.
Speak with qualified gambling counsellors for professional assistance.
Consider local financial, mental health or legal support services if required.
If you are in immediate danger or believe you may harm yourself, contact your local emergency services immediately.

Differences from Australia-Specific Standards

If you are based in Australia, some locally regulated gambling systems include formal pre-commitment programmes and state-operated exclusion schemes. UnionJackpots Casino provides flexible player-controlled limits and self-exclusion tools that can be activated online or with assistance from customer support.

Australian players are encouraged to combine these responsible gambling tools with local support services and to follow guidance provided by state or territory health and gambling organisations. If you have questions regarding local regulations, seek advice from an appropriate advisory or support service.

We are committed to helping you stay in control. If you need assistance setting limits, arranging a time-out or activating self-exclusion, please contact our support team. Independent counselling and local support organisations are also available to provide confidential professional assistance.